💸 Requesting a Refund for an In-Store Purchase

We’re so sorry your order didn’t meet expectations — especially when it involves a mix-up with ingredients or allergens. Whether it’s the wrong drink, an unexpected ingredient, or an issue with food quality, we’re here to help make things right.

🏪 What qualifies for a refund?

You can request a refund for most in-store issues, including:

• Receiving the wrong item or ingredients (e.g. dairy instead of almond milk)

• Quality concerns with your drink or pastry

• Incorrect charges or duplicate payments

• Allergen-related concerns (e.g. gluten in a pastry labeled gluten-free)

⚠️ If you experienced an issue involving an allergy or dietary restriction, please let us know right away so we can follow up appropriately.

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📲 How to request your refund

To start your request:

1. Visit our [Support Form] and select “In-Store Purchase” as the issue category

2. Include the location, date of visit, and any receipt or payment details you have

3. Briefly explain the issue — including what was ordered vs. what was received

4. Optional: Upload a photo if it helps clarify the situation

We’ll review your request and get back to you within 1–2 business days.

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💳 How refunds are processed

• Card purchases will be refunded to your original payment method within 5–10 business days

• Cash or gift card purchases may be handled by the store directly or refunded via store credit

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Need help fast?

You can also start a chat with our virtual Barista for quick assistance — just say something like "I got the wrong drink in-store" or "I need a refund for a pastry issue."