Resolving Billing or Double-Charge Issues at Our Cafés

If you were accidentally charged twice or noticed an incorrect transaction at one of our retail café locations, we can help quickly resolve the issue.

🏪 What counts as a billing issue?

• Duplicate charges for the same purchase

• Incorrect amounts charged to your card

• Payment method mix-ups (e.g., wrong card charged)

• Unrecognized in-store charges

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📲 How to report a double charge

1. Visit our [Support Form] and select “In-Store Purchase” as the issue category

2. Include:

   • The café location

   • The date and time of your purchase

   • A screenshot or photo of your receipt and card statement showing the duplicate charge

3. Describe the issue briefly so our team can investigate

4. We’ll respond within 1–2 business days and confirm the resolution

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💵 How refunds are issued

• Card payments: Refunds are sent back to your original card within 5–10 business days

• Cash purchases: May be resolved directly by the café manager or converted to store credit

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Need help faster?

For urgent billing issues, start a chat with our virtual Barista and say something like:
“I was double charged at the café today — can you help?”
Our system will guide you through the steps and escalate to the right team.